Retuns
If you have received your orders and the vacuum-sealed packaging remains unopened, you are eligible to request a return. To be eligible, the product must be in its original vacuum-sealed packaging, and all additional items—must be unused and in pristine, brand-new condition.
To initiate a return or exchange, please contact us at info@furphypets.com within 14 days of delivery. Return shipping costs are the responsibility of the customer. Upon receipt and inspection of the item(s), provided they meet the stated conditions, a refund will be issued to the original method of payment. Should you prefer an exchange, kindly indicate this when contacting us.
Please allow up to 1-5 business days for the refund to reflect on your statement. If you do not see the refund after this period, please reach out to our customer service team for assistance.
Will our Furphy Beds suit my dog?
The Furphy Beds was created to design a dog bed that offers exceptional support, durability, and style—without compromising on cleanliness or comfort. Frustrated with the lack of high-quality, aesthetically pleasing, and easy-to-clean options on the market, we set out to create a bed that truly checks every box.
What sets the Boucle Beds apart is its thoughtfully engineered design:
- Orthopaedic Support – A dual-layer base and high-density memory foam provide optimal support for ageing joints.
- Chin Rests – Perfectly positioned and made from solid memory foam, these bolster supports allow dogs to rest their heads while maintaining healthy spine alignment.
- No Assembly Required – The Barney Bed arrives ready to use with no setup needed.
- Durable and Long-lasting – Designed to last for years and backed by our 10-Year No-Sag Guarantee.
- Beautifully Designed – A timeless, minimalist aesthetic that complements any home.
- Easy to Clean – Our covers are machine washable and easy to remove, eliminating the need to discard soiled dog beds.
Comfortable Enough for Humans – It's not uncommon for owners to admit they’ve tested the bed themselves!
Returns for Opened items?
Due to hygiene standards, we are unable to accept returns once the wrapping on the Boucle Bed has been opened, as the product cannot be repackaged. If you have concerns regarding the size or suitability of the bed, we strongly advise not breaking the seal and instead contacting us for guidance on arranging a return or exchange.
What is Furphy Bed made from?
Every component of the Furphy Bed has been designed with your dog’s comfort and health in mind:
- Material: Our soft and snuggly boucle material provides an extra layer of comfort and warmth.
- Base Mattress: The dual-layer structure features a firm, supportive base with a thick high-density memory foam top. This combination ensures even weight distribution, pressure relief, and optimal temperature regulation.
- Bolsters: Crafted from 100% high-density memory foam, the bolsters provide firm, supportive edges that act as restful headrests and promote spinal alignment.
- Water-Resistant Lining: Each memory foam component is encased in a water-resistant lining that protects against moisture and dust mites.
- Waterproof Lining: Both the base and bolsters are protected by a removable, washable waterproof lining.
