Shipping and Delivery

Do you compress the beds for shipping?

At Furphy Pets, we take pride in the integrity of our craftsmanship. Our premium beds—and the high-density foam within—are never compressed into small boxes. Each order arrives fully assembled, in full-size packaging, ready to be enjoyed the same day.

Do you ship internationally?

Yes, we do offer international shipping. Please check our website or contact our customer support for specific details and shipping options.

When will my order be shipped?

All in-stock items are dispatched within 1–3 business days of placing your order. Orders placed over the weekend will be processed the following Monday, or the next business day if Monday is a public holiday.

How long will delivery take?

Once dispatched, delivery typically takes around 6-10 business days. Please allow additional time for regional, rural, or international addresses.

How do I track my order?

As soon as your order ships, you'll receive a confirmation email with a tracking link to follow your delivery in real time.

Is shipping free?

Yes—complimentary shipping is available World-wide on all orders.

Returns

Retuns

If you have received your orders and the vacuum-sealed packaging remains unopened, you are eligible to request a return. To be eligible, the product must be in its original vacuum-sealed packaging, and all additional items—must be unused and in pristine, brand-new condition.

To initiate a return or exchange, please contact us at info@furphypets.com within 14 days of delivery. Return shipping costs are the responsibility of the customer. Upon receipt and inspection of the item(s), provided they meet the stated conditions, a refund will be issued to the original method of payment. Should you prefer an exchange, kindly indicate this when contacting us.

Please allow up to 1-5 business days for the refund to reflect on your statement. If you do not see the refund after this period, please reach out to our customer service team for assistance.

Will our Furphy Beds suit my dog?

The Furphy Beds was created to design a dog bed that offers exceptional support, durability, and style—without compromising on cleanliness or comfort. Frustrated with the lack of high-quality, aesthetically pleasing, and easy-to-clean options on the market, we set out to create a bed that truly checks every box.

What sets the Boucle Beds apart is its thoughtfully engineered design:

  • Orthopaedic Support – A dual-layer base and high-density memory foam provide optimal support for ageing joints.
  • Chin Rests – Perfectly positioned and made from solid memory foam, these bolster supports allow dogs to rest their heads while maintaining healthy spine alignment.
  • No Assembly Required – The Barney Bed arrives ready to use with no setup needed.
  • Durable and Long-lasting – Designed to last for years and backed by our 10-Year No-Sag Guarantee.
  • Beautifully Designed – A timeless, minimalist aesthetic that complements any home.
  • Easy to Clean – Our covers are machine washable and easy to remove, eliminating the need to discard soiled dog beds.

Comfortable Enough for Humans – It's not uncommon for owners to admit they’ve tested the bed themselves!

Returns for Opened items?

Due to hygiene standards, we are unable to accept returns once the wrapping on the Boucle Bed has been opened, as the product cannot be repackaged. If you have concerns regarding the size or suitability of the bed, we strongly advise not breaking the seal and instead contacting us for guidance on arranging a return or exchange.

What is Furphy Bed made from?

Every component of the Furphy Bed has been designed with your dog’s comfort and health in mind:

  • Material: Our soft and snuggly boucle material provides an extra layer of comfort and warmth.
  • Base Mattress: The dual-layer structure features a firm, supportive base with a thick high-density memory foam top. This combination ensures even weight distribution, pressure relief, and optimal temperature regulation.
  • Bolsters: Crafted from 100% high-density memory foam, the bolsters provide firm, supportive edges that act as restful headrests and promote spinal alignment.
  • Water-Resistant Lining: Each memory foam component is encased in a water-resistant lining that protects against moisture and dust mites.
  • Waterproof Lining: Both the base and bolsters are protected by a removable, washable waterproof lining.

Common Questions

Is the Furphy Bed waterproof?

Furphy Beds include a water-resistant lining, which offers protection against minor spills and moisture.

Can I place the Furphy Bed on the floor?

Yes, but on tile or hardwood floors, we recommend placing the bed on a rug or mat to prevent condensation caused by your dog’s body heat and to protect against moisture build-up.

Is the Furphy Bed suitable for puppies and senior dogs?

Absolutely. The orthopaedic memory foam supports growing joints and provides essential relief to older dogs experiencing joint discomfort.

What if I have a small dog?

Dogs of all sizes love Furphy Beds! You can also consider adding a blanket or pillow for extra coziness.

Washing and Care Instructions

How do I wash the Furphy Bed?

We designed the Furphy Bed with everyday practicality in mind—because we know hygiene isn’t always your dog’s top priority. Our covers are fully removable and machine washable, so there’s no need to wash the entire bed. Simply unzip the cover and wash on a gentle cycle using mild detergent. The memory foam components are protected by inner linings and should not be washed, as exposure to water may cause damage. To dry, hang the covers inside out in a shaded area until completely dry before reassembling the bed. For minor messes, you can spot-clean the cover without needing to run a full wash.

Can the Furphy Bed be vacuumed?

Absolutely. The bed can be vacuumed to remove loose fur and debris.

How do I wash the covers?

Each cover includes a care label with specific washing instructions. Please refer to this label before cleaning. All covers should be air-dried by hanging them inside out in a shaded area. Many of our covers dry quickly—often within a few hours.

What should I do if my dog ingests parts of the bed?

The Furphy Bed is made from high quality, non-toxic materials. While safe to touch and lie on, the foam is not intended for ingestion. If you suspect your dog has swallowed any part of the foam, please consult your veterinarian immediately, as this may lead to intestinal blockages.